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Document everything Communicate with customers Promote first-contact resolution Be proactive Documenting Every event and request should be logged in the system you choose so you can view the whole picture of your procedures. You must understand the influence on the end user (consumer or employee). It doesn’t matter if the ticket is urgent or takes a lengthy time to fulfil. Everything your team does should be documented so that they may be held accountable....

The development team of Kubernetes have already published patched versions to tackle these newly identified safety defects and prevent prospective attackers from using them. Kubernetes was initially created using Google and is intended to automate containerized workloads and services deployment, scaling and governance across hosts clusters. This is done through the organization of application containers into pods, nodes, and clusters, with various nodes that form a cluster managed by the Master which co-ordinates duties relating to clusters, such as scale-up, scheduling, or updating applications....

Even now, despite much of the command and control (C&C) servers being offline, the attacker’s system continues to be operational. The community was detected utilizing various malware families, like the Chinoxy backdoor, PCShare Rodent, and the FunnyDream backdoor, suspected to be state-sponsored. The fact that some of these open-source instruments are considered to be of Chinese origin and the use of other Chinese tools led the researchers to believe that there are Chinese speakers in the community behind these attacks....

Google’s malware researchers are continuing to raise awareness about a sophisticated APT community that used at least 11 zero-day exploits in less than a year to perform mass surveillance through a number of platforms and computers. The group has used “watering hole” attacks to direct unique targets to two exploit servers that distribute malware to Windows, iOS, and Android devices. The ability to hack through platforms and the willingness to use nearly a dozen zero-day exploits in less than a year indicates a well-resourced attacker with access to hacking tools and exploits from similar teams....

The US wireless carrier said it couldn’t say how many users were affected, but that it has started a “deep technical investigation of the situation across our systems to ascertain the nature of any illegally obtained data.” T-Mobile initially stated that it was investigating the hacker group’s claim, but eventually admitted that at least some data had been acquired. “We have discovered that unauthorised access to some T-Mobile data happened,” the company stated in a statement....

TECNO CAMON 18P Features TECNO CAMON 18P is a mid-range Android smartphone equipped with a 6.8-inch FHD+ (2460 x 1080) display, CPU is MediaTek Helio G96 2.05GHz octa-core, 8GB RAM, 128GB storage capacity and a triple main camera of 48 megapixels + 13 megapixels + 2 megapixels. It features a portrait display with a refresh rate of 120Hz and an aspect ratio of 20.5: 9, a large 5000mAh battery capacity that supports 33W charging, and a 16 megapixels camera with dual flash for selfies on the front....

Following months of launching the WX series, TECNO is at it again with a new flagship series. This one is called “TECNO Spark“. TECNO has newly unveiled this new smartphone and there are primarily two models for now. They include TECNO Spark K7 & Spark Plus K9. The TECNO K7 comprises of a fine dazzling 5.5 inches, IPS LCD Touchscreen display, a powerful 1.3 GHz Octa-core CPU processor and the latest Android 7....

Established in 2011, JM Bullion offers gold , silver, platinum and other precious metals and makes crypto-currency payments to consumers. In March 2018 , the company crossed 500,000 customers, according to its website, and it claims to ship over 30,000 orders every month. The firm says on its website that consumer information is kept protected by “256-bit SSL encryption” and that, since it is processed by a third party, it does not have access to payment card information....

Samsung fans can’t wait for the presence of the Galaxy Note 10 line. Luckily, ahead of the launch, the image that allegedly belongs to the Plus variant of the Galaxy Note 10 appears, showing the appearance of this new Samsung premium device. Leaked image of the Galaxy Note 10+ These Images are leaked by a YouTuber and Twitter user named TechTalkTv. He released a video that shows the photos he claimed to be the Galaxy Note 10+....

The round of attacks, as described by the Unit 42 security team of Palo Alto Network, was tracked in the last four months of 2018. The attack vector is wide and involves the mass distribution of spam and phishing emails instead of specific attacks. However, the emails sent use a number of subject lines that can cause panic or fear in unsuspected victims-the threat of debtors or payments owed, a situation that many of us know....

The public began to call the Storm Worm virus because one of the e-mail messages that contained the virus was “230 dead as Storm Batters Europe.” Symantec calls it Peacomm, for instance, while McAfee calls it Nuwar. This may sound complicated, but the W32.Storm Worm is already a 2001 virus. The 2001 virus and the 2006 worm are entirely different. The Storm Worm is a system of Trojan horses. The payload is another, but not always the same, programme....

However, with so many different tools available in marketing, how to choose the best and most suitable for your needs? That’s what you will learn in this post. Continue reading and check out five programs to record the computer screen easily. What is a Screen Recorder? Screen recording software is used to capture images on your computer screen and turn them into videos. You have the option to select whether to record the entire screen or capture only a part of it in most of them....

There are quite a few things I know about this amazing businessman and programmer, I know he owns Facebook, yes we all do. Also, we are already conversant with the fact that he wears gray vests, but there are 6 things we learned about Mark Zuckerberg on his visit to Lagos, Nigeria. Use the next button to navigate through post. 1. Creating synergy with developers and entrepreneurs in Nigeria Developers, entrepreneurs and other IT individuals flooded the event to listen to Mark’s reason for visiting....

As a matter of fact.. It’s has been an ironical situation on my part, instead of allowing phones play an adverse effect on me, I’ve rather learnt to use my phone in a way known to give me full relaxation after a hectic day at work, plus…i’ve learnt to use my smartphone to eliminate all form of emotional and physical trauma. With these discoveries, you too can learn ways to entertain yourself on your smartphone....

Reported by Reuters, big data can prevent the car from accelerating if the driver accidentally stepped on the gas pedal, thereby minimizing the potential for accidents. The technology, named ‘Accelerator Suppression Function’, will begin to be installed in Toyota’s new cars in Japan, hoping to prevent the elderly from having an accident due to the wrong stepping on the pedal. According to government data, 15 percent of fatal accidents on Japanese roads in 2018 were caused by drivers aged 75 years or older....

Across emerging markets like India and Africa, mobile web-based experiences on smartphones are proving to be the first point of discovery for users trying to access products and services online. One of the key challenges in these markets has been to on-board users using email or other modes and getting verified using the inefficient OTP process. This SDK solution on mobile web is intended to simplify this process for developers through its OTP-less and free to use phone number based verification solution, allowing their users to seamlessly and securely access services using their Truecaller credentials....

On Wednesday, the university was attacked by terrorists, resulting in the cancellation of all online classes for Thursday and Friday. Because of the ban on in-person classes due to the pandemic, the university and most students rely on online learning and video-conferencing apps like Zoom. The UK government has permitted some students to return to in-person teaching if they need specialized equipment, but has barred a complete return until May 17....

Ulefone Armor X9 Pro Features Ulefone Armor X9 Pro is an entry-class rugged Android smartphone equipped with a 5.5-inch HD+ (1440 x 720) display, CPU is MediaTek Helio A25 MT6762 1.8GHz octa-core, 4GB RAM, 64GB storage capacity and a dual camera comprising 13 megapixels + 2 megapixels. The Ulefone Armor X9 ‘s higher-end model has enhanced RAM and storage. It features waterproof, dustproof and shockproof (IP68 / IP69K, MIL-STD-810G) and a 5000mAh battery....

The Sony IMX586 sensor features 48 effective megapixels, the industry’s highest pixel counts. The sensor measures 1/2 inch, physically larger than most competitors It supports four-pixel integration (0.8μm synthesis 1.6μm). For comparison, market-leading phones like the Pixel 3 and iPhone XS have 12-megapixel sensors with 1.4µm pixels. The advanced sensor can help UMIDIGI S3 Pro users to capture photos without noise even in dim light conditions. UMIDIGI S3 Pro Design The leaked render of the UMIDIGI S3 Pro indicates that it will sport a waterdrop full screen with a narrow chin....

We’ll discover more about the smartphone as we proceed. Vivo U3 Features (Preview) Unsurprisingly, the dewdrop notch is one of the first things you will notice in the design of the Vivo U3. The notch is the hiding place for the 16MP selfie camera with f/2.0 aperture. This camera has two main functions: Photography and Face Detection. For its photographic functions, a soft flash and 1080p resolution are available to smoothen things up....