If Google Drive Backup and Sync isn’t working properly on your computer, follow the steps below to fix it. They should assist you in dealing with sluggish or stuck uploads and downloads, as well as any other issues you may encounter while using the cloud storage service.
Check the Status of the Server
If Backup and Sync were working perfectly just a few moments ago, double-check that nothing is wrong with Google Drive on the server side. Go to the Google Workspace Status Dashboard to get started. Then, next to Google Drive, look at the status indication. You’re looking at a service disruption or outage if it’s orange or red (rather than green). In such situation, you’ll have to wait until Google resolves the problem.
Clients are paused and resumed
Is it taking too long for Google Drive’s Backup and Sync client to upload or download files and folders? Is it stuck, or does it look to be stuck? Try pausing and restarting the game. That should get things working normally in most circumstances.
Restart the backup and sync process.
Another way to tackle delayed or stuck uploads and downloads is to quit and relaunch Backup and Sync.
Router Restart
Are you experiencing slow internet speeds on your PC or Mac? To be sure, visit a few websites, watch a few videos, or take a speed test. Try rebooting your router if things are slow. After that, you can restart the Backup and Sync client by pausing and resuming it.
Restart the computer
Have you recently rebooted your PC or Mac? A computer that has been running for an extended period of time can develop a variety of problems. If Google Drive Backup and Sync is still not working, try doing it now.
Examine the Folder Preferences
If Backup and Sync fails to back up or sync a certain folder on your computer or in Google Drive, double-check that your settings are correct.
Log out and then log back in
A slow or frozen Backup and Sync client can also be fixed by logging out and back in to your Google Account. Any locally synchronised files will not be lost.
Examine the Bandwidth Settings
Verify that the Google Drive Backup and Sync client isn’t slowed down by a slow download or upload speed.
Change DNS Servers
Changing the Domain Name System (DNS) settings on your computer to Google DNS can help if Backup and Sync has persistent connectivity issues. PC
Changing the DNS on a Mac
Exceptions in the Firewall
Make a firewall exemption for Google Drive’s Backup and Sync client. This should prevent your PC or Mac’s firewall from interfering with it. PC Mac
Backup and Sync Configuration should be deleted.
If none of the above solutions worked, consider removing the Backup and Sync profile’s configuration files. That should take care of any corrupt settings that were causing problems. Before you begin, turn off Backup and Sync. Windows Mac: Delete Configuration Files
Backup and Sync should be reinstalled
Do you still have problems with backup and synchronization? It’s time to reinstall it from the beginning. Any locally synced files will not be deleted, so you can merge them after reinstalling the client. Before you begin, close the Backup and Sync client.
Backup & Sync must be uninstalled
Windows
Backup & Sync must be uninstalled
Mac After uninstalling Backup and Sync from your PC or Mac, re-download and install the Backup and Sync client. Then, using your Google Account, log in and set it up.
Issues with Google Backup and Sync have been resolved.
There are a number of other reasons why Google Backup and Sync can cease operating. It can be thrown off by a Windows upgrade. It could also be due to a lack of cloud storage on Google Drive. To avoid having to manually upload and download from Google Drive, use the troubleshooting procedures listed above.
